• Lab/Diagnostics Tests A Lab/Diagnostics Test can be cancelled until the status of the Lab/Diagnostic Test turns to “sample collected” on the Platform. Once the sample is collected, the Test cannot be cancelled and no refund will be provided to the User.
• A Lab/Diagnostics Test can also be refused when empanelled phlebotomist arrives at the pickup location provided by the User. In such cases refund will be initiated as per the refund policy
• Medicines and OTC Order cannot be cancelled once the order is accepted by our Pharmacy partner. Please reach out to our 24/7 customer support (+91-9999857513) or hello@aarogyapathcare.in for any further assistance.

Refund Policy

• Lab/Diagnostics Tests
• Wallet and Cash on Delivery: 2 - 7 Working Days
• NEFT: 2-7 Working Days
• Online refund: 7-10 business days subject to the bank turnaround time and RBI Guidelines.
• Other Wallets: 2 -7 Working Days
• If the order is cancelled or partially delivered, the amount will be restored back within 5-7 working days to the source account.